TERMS & CONDITIONS

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. 

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. 

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. 

A Contract between the customer and Dixey CB LTD for the sale of our products will only exist once an order has been accepted, processed and despatched. This does not affect the customer's statutory rights. 

Prices and availability of goods is subject to change without notice. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

 

YOUR RIGHT TO CANCEL

 

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. 
 

 

PAYMENT AND TAXES

 

We accept online payment in a secure environment by credit card and PayPal. We currently accept Visa debit and credit, Mastercard debit and credit, Maestro and Visa Electron. We do not except AmericanExpress. All transactions are shown in £ sterling. 

We do not store personal or financial information in the process of payment, not do we share this information with 3rd parties. 

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20.0%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

 

OUR GUARANTEE TO YOU

 

If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your credit card company is obligated to take responsibility for the rest. We will do our best to work with your credit card company to minimise the hassle for you. 

We endeavor to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock. 

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received before 4pm will, subject to availability, will be dispatched within 3 working daysand are given a 7-14 working day delivery. Those orders received after 4pm will be dispatched on the day after the next day.

 

UK DELIVERY

 

Stock permitting, all orders are usually dispatched within 48 hours, to arrive with UK customers within seven to fourteen working days. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives. 

If an item is returned to us uncollected and has to be reshipped, the customer will have to be charged for postage again. 

If a parcel looks like it has been damaged/opened then the customer must sign that the package was not received in perfect condition.

 

CONFORMITY OF GOODS

 

A description of the goods is set out on our website . Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there may be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods. If an order is placed and during the customisation process the original frame colour is no longer available from our suppliers, we shall glaze the lenses into a frame colour that is similar to the original.

 

DISCLAIMER AND LIMITATIONS OF LIABILITY

Dixey CB LTD does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation. 

To the fullest extent permitted by law and save as provided above, neither Dixey CB LTDcnor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Dixey CB LTD or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you. 

"The limitations of liability in these conditions shall apply equally for the benefit of Dixey CB LTD and any other associated company of Dixey CB LTD as if references to Dixey CB LTD included references to each such associated company." 

While Dixey CB LTD uses reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Dixey CB LTD will not be responsible for any errors or omissions or for the results arising from the use of such information. 

While Dixey CB LTD takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. 

Further, Dixey CB LTD will not be responsible nor liable for your use of any other websites which you may access via links within this website. Dixey CB LTD does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Dixey CB LTD.

The entire liability of SDixey CB LTD under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. 

Dixey CB LTD will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. 

Dixey CB LTD may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Dixey CB LTD. 


No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts ( Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

 

COPYRIGHT AND TRADEMARK

 

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Dixey CB LTD, its suppliers or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited. You agree not to use these marks or any marks which are similar in colour without the written permission of Dixey CB LTD.

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25 West Street Horsham West Sussex RH12 1PB

Tel 01403 265 369

Email info@dixey-cb-opticians.co.uk

Customer Service