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RETURNS DETAILS

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any non bespoke item purchased from Dixey CB Opticians for a full refund. Order cancellations must be made in writing, quoting your order number, within 14 days of the day after you receive the goods.

OUR RETURNS ADDRESS

Dixey CB Opticians
25 West Street
Horsham
West Sussex
RH12 1PB

RETURN OR EXCHANGE AN ITEM

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt (excluding custom made items which are non returnable unless faulty). We will issue a refund on receipt, or exchange the item for a different model/ colour if preferred.

Please note:

– Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem.

– The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

– If returning from OUTSIDE the EU please DO NOT USE COURIER SERVICES as there will be excessive clearance fees, we will either refuse delivery or charge the fees back to you.

You must ensure the value on the parcel is listed as “ZERO” and you CLEARLY write “RETURNED GOODS” on the customs form and parcel itself as we will not accept parcels that incur duty charges.

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