Under the United Kingdom's Distance Selling Regulations you

have the right to cancel your order for any non bespoke item

purchased from Dixey CB Opticians for a full refund. Order

cancellations must be made in writing, quoting your order

number, within 14 days of the day after you receive the goods.




Dixey CB Opticians

25 West Street


West Sussex

RH12 1PB




If you are not completely satisfied with your purchase, simply

return the item or items to us in their original condition within

14 days of receipt (excluding custom made items which are

non returnable unless faulty). We will issue a refund on receipt,

or exchange the item for a different model/ colour if preferred.

Please note:

- Upon receipt of your order, please check the goods are in

perfect condition and notify us straight away if there is a


- The item is your responsibility until it reaches us. For your

own protection, we recommend that you send the parcel using

a delivery service that insures you for the value of the goods.

- If returning from OUTSIDE the EU please DO NOT USE

COURIER SERVICES as there will be excessive clearance fees,

we will either refuse delivery or charge the fees back to you.

You must ensure the value on the parcel is listed as “ZERO”

and you CLEARLY write "RETURNED GOODS" on the customs

form and parcel itself as we will not accept parcels that incur

duty charges.

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25 West Street Horsham West Sussex RH12 1PB

Tel 01403 265 369


Instagram: @dixeycbopticians

Customer Service