Under the United Kingdom's Distance Selling Regulations you
have the right to cancel your order for any non bespoke item
purchased from Dixey CB Opticians for a full refund. Order
cancellations must be made in writing, quoting your order
number, within 14 days of the day after you receive the goods.
OUR RETURNS ADDRESS
Dixey CB Opticians
25 West Street
RETURN OR EXCHANGE AN ITEM
If you are not completely satisfied with your purchase, simply
return the item or items to us in their original condition within
14 days of receipt (excluding custom made items which are
non returnable unless faulty). We will issue a refund on receipt,
or exchange the item for a different model/ colour if preferred.
- Upon receipt of your order, please check the goods are in
perfect condition and notify us straight away if there is a
- The item is your responsibility until it reaches us. For your
own protection, we recommend that you send the parcel using
a delivery service that insures you for the value of the goods.
- If returning from OUTSIDE the EU please DO NOT USE
COURIER SERVICES as there will be excessive clearance fees,
we will either refuse delivery or charge the fees back to you.
You must ensure the value on the parcel is listed as “ZERO”
and you CLEARLY write "RETURNED GOODS" on the customs
form and parcel itself as we will not accept parcels that incur